Wen-Ham Chiang
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Wen-Ham Chiang
Creative Design Facilitator at Pegatron
Taipei, Taiwan
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Company Website:Pegatron

Founded in January 2008, Pegatron is a worldwide leader in electronic and computing DMS (Design and Manufacturing Service) with extensive experience in product development and vertically integrated capabilities. With equity of US$2.7 billion, Pegatron boasts a diversified product line, including motherboards, desktop PCs, notebooks, broadband, wireless systems, game consoles, networking equipment, Set-top boxes, multimedia, LCD TVs, and more. At Pegatron, we take pride in our well-diversified product portfolio, unique designs, flexible manufacturing capabilities and reliable after-sale services.

Service

We are well-prepared to satisfy our customers' various needs by providing them with a tailored service plan. .

Pegatron's Customer Service Center provides a complete service package for customers. By implementing the “Lean Six Sigma” philosophy we are capable of providing higher quality services at a lower cost structure. Experienced service teams are well-prepared to satisfy our customers' various needs by providing them with a custom tailored service plan.

Service Program

Our service Program Management Team holds meetings with our customers face-to-face so that the team can fully understand the specific requests of each customer and provide the most suitable service program. Our service Program Management Team then proposes a service recommendation and a detailed service plan which allows the customer to completely utilize our resources at the most competitive costs.

Logistics

Our Technical Support Team provides customers with real-time troubleshooting services. We are involved in all aspects of technical issues, from the initial stages of the product development to the end of the product lifetime. By working closely with the R&D team at an early stage, we ensure the product is “designed for serviceability.” This means we are prepared for any inconvenience of technical difficulties that may arise in the future.

Technical Support

Our Technical Support Team provides customers with real-time troubleshooting service. We will be involved in all aspects of the technical issues, from the initial stage of the product development to the end of the product lifetime. By closely working with the R&D team at an early stage, we ensure the product is “designed for serviceability.” This means we can prevent any inconvenience of technical difficulties that may arise in the future.

Return Material Authority

Our RMA team promptly resolves any after-sale repair needs based upon well-trained team members, efficient procedures and state-of-the-art advanced facilities. With our eService IT system and efficient Return to Vendor (RTV) processes, whether a board-level or system- level problem, the customer can be assured that our eService IT system and RTV processes will always provide quick and efficient solutions to our customers.

Customized IT Systems

Customized IT systems are becoming ever-increasingly valuable in providing customers with 24-hour-access to repair solutions throughout a product’s lifecycle. By adopting a secure information technology infrastructure, we provide customers with the reliable data sharing with Pegatron’s IT systems.

Overseas Service

Pegatron has set up numerous overseas service centers throughout the world. With service centers spread across different continents, we are proud to recognize ourselves as a truly borderless repair service provider. With this establishment, customers can completely rely on our services and focus on their business without worrying about service problems. With knowledgeable service program consultants, efficient technical support teams, excellent supply chain management experts, seamless IT system integration, and service centers located throughout the world, Pegatron's Customer Service Center is always ready to provide a full range of customized services for our valued customers.