Thomas Seichter
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Thomas Seichter
Director of Business Development at VTech Contract Manufacturing
Woburn, United States
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VTech Communications Ltd (VTech) is the one stop shop service provider for the electronics manufacturing services (EMS) industry serving global original equipment manufacturers (OEMs) of wireless equipment, LED lighting, energy conversion systems, professional audio, home appliances and medical devices. We offer our customers a full spectrum of solutions from initial product development to volume production and direct order fulfillments. With special focus on the New Product Introduction (NPI) Process, common roadblocks in introducing a new product to market can quickly be identified and resolved solution.

Program Management

To ensure programs can be carried out as scheduled with quality, VTech will assign a dedicated project team with members from various functional areas to manage the progress of each program. This project team will be led by a Program Manager.

Members of the dedicated project team will possess expertise in Customer Service, Engineering, Material, Testing and Quality. One of the major responsibilities of the project team is to align the unique requirements of customers with VTech standard systems and generate customized solutions that exceed the customers’ expectations. Reporting to the head of the operation, the program manager will be the key focus point of communications with the customer.

Vtech CMS Program Manager

Engineering & Design Support

VTech is a technology driven company. We differentiate ourselves by providing superior technical support to our customers. VTech provides a one stop shop solution for technical support from product development to mass production. The engineering and design support from VTech includes the following value added services:


Manufacturing & Assembly

VTech CMS delivers turnkey manufacturing services from printed circuit board assemblies (PCBA) to box build and complete systems integration. We’ve adopted Lean manufacturing solutions which are suitable for diverse mix of products. By utilizing state of the art manufacturing technologies, we aim to provide the highest quality, speed of time to market and cost competitiveness.

Manufacturing Services:

  • - Material Procurement
  • - PCB Assembly
  • - Sub-assembly and Box Build
  • - System Integration
  • - Test Solutions
  • - Failure Analysis

Assembly Capabilities:

  • -Through Hole
    • Automatic insertion
    • Wave-soldering
  • -Surface mount (SMT)
    • QFP
    • BGA and uBGA
    • CSP
    • 01005
    • Reflow with nitrogen
  • -Chip on Board
  • -Conformal Coating
  • -Lead Free Soldering
  • -No Clean Processing
  • -RoHS and REACH Compliance

Supply Chain & Materials

Supply Chain Management

VTech CMS creates value for our customers and suppliers through innovative supply chain solutions. It is our aim to align customer expectations with the best supply chain strategy. VTech CMS treats our suppliers as assets of VTech since we share the methodology and technology as we grow together.

VTech CMS manages the procurement activities through the centralized procurement office which is located in Dongguan, Guangdong, China. VTech CMS will take the advantage of the maximum leverage from the VTech Group to achieve better prices, deliveries and services. Cost reduction negotiations will be done quarterly through global contracts. VTech develops strong relationships with its suppliers to attain the best prices on the materials.

VTech CMS is able to design a customized supply chain to address the area of component availability. VTech can build the product to order with the service of global delivery.

VTech CMS understands supply chain management as the key to the success of Electronics Manufacturing Services (EMS). We will work with our suppliers to improve the performance. VTech CMS will make use of Supplier Performance Management and new supplier qualifications to improve the performance of the suppliers.

Material Technology

VTech CMS’s Material Technology Services addresses the issue of Approved Vendor List (AVL) for the famous well-known brands. We provide alternative solutions to the well-known brands with lower cost and better delivery lead times. For plastics and metals, VTech CMS Engineering can propose advanced design expertise with material technologies in order to achieve better prices and improve time to market.


VTech CMS Engineering designs customized solutions that will work the best for our customer. VTech CMS also understands that the customer’s goal is the highest quality product and the most efficient time to market. VTech CMS delivers these goals with the most advanced technologies and materials

Order Fulfillment

VTech CMS is committed to creating value that increases the customer’s competitiveness through a world-class integrated solution that establishes the industry’s standard for excellent quality and service.

VTech CMS provides order fulfillment for our OEM customers. VTech CMS has experience and competency in the traditional forms of product fulfillment services and delivery terms.

VTech CMS manages our order fulfillment processes by using systems and processes that receive order information from the customer and provide comprehensive supply chain management including procurement, supplier management, production planning, production and logistics. Our system is flexible to support order fulfillment for a variety of different products including complex high mix low volume as well as high volume.

Repair & Aftermarket Services

VTech CMS Aftermarket Services, reverse logistics repair and warranty provides flexible solutions to balance the cost against customer service. VTech CMS Aftermarket Services delivers repairs and warranty services to streamline the operations and to improve cost savings and customer satisfaction. The Aftermarket Services strengthens the image of the brand of the customer and to enhance customer loyalty to the customer.

The Aftermarket Services also integrates the logistics and repair services to engineering, manufacturing and the supply chain management processes. VTech CMS can provide the services of

  • Inventory Management,
  • Reverse Engineering,
  • End-of-Life (EOL) Component Management,
  • Failure Analysis,
  • Advanced Logistics and Freight Optimization,

These services require a reliable and flexible strategy in manufacturing, design support, testing, supply chain management and logistics for the customers.

The Aftermarket Services improves and sustains the long-term relationship between VTech CMS and our customers.

Markets of Focus

vtech CMS Markets of Focus

The VTech Division CMS was officially established in 1993. Since then, the CMS division has established a strong global Contract Manufacturing leadership and expertise in several markets and applications: Professional Audio, Switch-Mode Power Supply, RF, Wireless, Communications, LED Lighting, Home Automation / Home Appliances, Medical, and Automotive.

Young Companies with Innovative Products

Over the last 22 years, VTech CMS has worked with many Medium & Large Sized companies, however, we have also been successful in assisting younger startups companies in the early stages of New Product Introduction to help them establish their product and brand among the competition in innovative, technology driven markets. VTech CMS can offer following services and support for younger and smaller companies.

Services Provided:

  • -Industrial & Product Concept Design
    • Provide ID design support based on customers drafts and mock-ups.
    • Provide suggestions on product features and/or specifications during concept design stage.
  • - Mechanical Design
    • 3D & 2D mechanical & structural design support.
    • Design simulation, e.g. thermal/optical to optimize the mechanical parts design.
  • - Electronics Design
    • Schematics
    • PCB layout
    • Software & firmware design
    • Design simulation, e.g. RF, audio to optimize the electronic circuit design.
  • - Source & Components Selection
    • Source low cost or local alternative components that are form, fit and function compatible.
    • Identification of suitable and appropriate good high quality suppliers for special or tailor made or custom parts.
  • - Agency Approval Application
    • Help companies identify what agency approvals are required for their products.
    • Assist/Perform with agency approval applications, testing and granting procedures.
  • - Design For Manufacturing Support
    • Provide DFX suggestions for the product concept and design.
  • - Production Testing Development
    • Production test plan and test (or ATE) stations (including PCBA, final product) development and setup.
  • - Environmental/Reliability Tests Support
    • Provide suggestions on environmental/reliability tests plan according to the product nature.
    • Suggest/Perform a variety of environmental and/or reliability tests.
  • - Dedicated team for NPI process to assist with rapid prototyping, engineering and pre-production units.
    • Quick Response to customer request
    • Understand & predict the potential Project "STOPPER", and provide Proposal / Suggestions to customers to ensure the project smoothness.
    • Lead Customer on the Project Schedule

Handling of Start Up Company

VTech is conservative on finance dealing with Start Up Company, and below are the areas VTech operation should focus on handling these companies

Material Preparation:

In order to lower the risk to VTech and Start Up Company, VTech handles the following component categories as such:

  • No Liability Component: Vendor Managed Inventory
  • With Liability Component: Pre-pay Requirement
  • General Commodity Component: VTech to Take Care

Payment Term:

Tailor Made Payment Term per each customer

  • 100% Pre-pay together with Order
  • Standby L/C with FULL Order Amount
  • Payment Plan Structure established on individual basis.